By Kanji Usui
The other day, we helped a customer visualize their business workflow.
They had many detailed tasks that couldn't be handled by their core system—these were being managed through paper and Excel spreadsheets, creating inefficiencies. That's what prompted their request for support.
Even at mid-sized companies, you'll find paper and Excel spreadsheets still being used extensively on the front lines of operations.
With Chat-GPT5's release and growing attention to AI agents, I expect these kinds of granular tasks will be automated in the future. That said, the work of communicating with customers, digging deeper into their pain points, and making those issues visible—that still feels like something only humans can truly do well.
By the way, we offer our business workflow visualization workshop free of charge for the first session! ♪